2026-05-21 09:42 — 09:58Marketplace BridgeLow
Trendyol order sync delay
Duration
16 min
Impact
New orders were delayed by an average of 12 minutes — stock and invoicing were unaffected.
Trendyol API rate-limit change — request pool resized.
System status · Live monitoring
All systems running smoothly.
We monitor the health of Karum's 8 core systems every minute. Both 90-day uptime and 30-day incident history are transparent — subscribe and learn about incidents an average 6 minutes before they bite.
Core systems
8 systems,
90-day uptime chart and live metrics for each system. Green bar means 100%, amber means degradation, red marks an outage day.
API
REST + GraphQL endpoints · webhook ingestion · OAuth
90-day uptime99,998%
Average latency82 ms
Panel
merchant.karumtek.com · admin · vendor · CRM management UI
90-day uptime99,992%
Average latency210 ms
Marketplace Bridge
Trendyol · Hepsiburada · N11 · Amazon · 14-marketplace bridge
90-day uptime99,940%
Average latency1.2 s
Shipping integration
Aras · Yurtiçi · MNG · PTT · UPS · DHL labels + tracking
90-day uptime99,970%
Average latency640 ms
Payment gateway
iyzico · PayTR · Stripe · virtual POS routing + 3DS
90-day uptime99,999%
Average latency180 ms
Email delivery
Order confirmations · password resets · marketing emails
90-day uptime99,985%
Average latency1.8 s
Webhook delivery
Outbox · 6 attempts exponential backoff · DLQ replay
90-day uptime99,920%
Average latency210 ms
CDN + assets
Static files · image optimisation · 14-region edge cache
90-day uptime99,999%
Average latency24 ms
Last 30 days
Incident
Every incident is published with a full timeline — detection, cause, impact, resolution and preventive action. A full post-mortem follows within 5 business days.
2026-05-09 14:11 — 14:24Email deliveryLow
Order confirmation emails queued
Duration
13 min
Impact
About 9,400 emails were sent 3 minutes later than usual.
Failover from SES eu-west-1 to eu-tr-1; Postmark standby is active.
2026-04-28 22:03 — 22:08CDN + assetsLow
Edge cache invalidation delay
Duration
5 min
Impact
Newly uploaded product images were served from the old version for 3 minutes.
Cloudflare API response time returned to normal.
2026-04-12 03:18 — 04:05Webhook deliveryMedium
Webhook outbox dispatcher lag
Duration
47 min
Impact
Customer webhooks were delayed by 30 minutes — all events flushed after DLQ retry.
BullMQ queue concurrency raised from 8 to 24, dispatcher now scales horizontally.
2026-04-02 11:48 — 12:01PanelLow
SSO sign-in slowdown
Duration
13 min
Impact
Users signing in via Azure AD waited 4–7 seconds.
Azure AD IdP slowness — Karum side was unaffected.
availability guarantee
Guaranteed
99.99% for enterprise, 99.9% for Growth. If we fall below the target, availability guarantee credit accrues automatically — no claim required.
Starter
99.5%
- Below 99.5% → no credit
- Business hours
Growth
99.9%
- Below 99.9% → 10% credit
- 24/7 chat
Enterprise
99.99%
- Below 99.99% → 25% credit
- 24/7 phone + Slack Connect
Incident updates
You hear it
Automatic notifications on P0 and P1 incidents — over RSS, email, Slack or webhook. Maintenance windows are announced on the same channels.
Automatic email at incident start, every update and resolution.
RSS feed
Add it to your reader — status.karumtek.com/rss.
Slack
Direct delivery into a Slack Connect channel — for enterprise.
Webhook
POST to your own system — JSON event schema in the docs.
Getting started
Your first sale this week. Setup in 5 minutes.
Our onboarding team runs the process. Data migration, product mapping, and channel connection included — first sale on average in 3–7 days.